Hozzászólva: Ügyfélszolgálat/Call Center itt Leeds | Posted: |
My client is looking to recruit a Customer Service Advisor due to growth. This is an exciting opportunity to join a well-established, family run business that are currently going through a period of growth. This position will require you to build strong relationships with clients and support them with concerns and queries.
The right individual will have previous experience working in a customer service focused position where you will have been the first point of contact for clients and be confident in carrying out a range of administrative tasks.
Key responsibilities:
* Answering a range of queries via telephone, email and on their portal
* Be proactive in updating clients with relevant information regarding their order to ensure we deliver exceptional service
* Having regular contact with the Logistics department regarding dispatch of orders
* Liaising with the Sales Order Processing department
* Keeping up to date with brochure/product launches
* Attending regular meetings to decided how to improve customer service
* Build relations with our Sales Reps to provide support as needed mutually
* Be pro-active in resolving any issues and keeping the customer informed
Key experience:
* Self-motivated with an ambitious drive
* Great communication skills and confident in upselling
* Previous experience in a customer service focused role
* Confident in building client relationships
* Strong IT skills
Pay, Benefits and Working Hours
* A basic Salary of £23,900 per annum
* 20 days holiday + bank holidays
* Free breakfast
* Solid Pension
* Gift card incentives associated with everyday tasks
* Office based - 8.30am-5pm, Monday – Friday
* Free onsite parking
Searley Owen are acting as an employment agency in relation to this vacancy, we will never send your CV without your permission