Director of Operations

Job Description
Summary/Objective
Fairmont Hotels & Resorts is a global hotel brand offering engaging service and authentically local experiences in places of unrivalled presence. Be an ambassador for the brand and your hotel as Director of Operations, where you will provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
Summary of Responsibilities:
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following: 
Consistently offer professional, friendly and engaging service
Support the General Manager in the overall management and strategic direction of the hotel, assuming the responsibilities of the General Manager in their absence
Ensure the smooth operation and coordination of the hotel through respective Department Heads
Oversee the operations functions of the hotel, including but not limited to Food and Beverage and Rooms Division
Lead and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
Assist in the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate
Ensure full compliance to Hotel operating controls
Actively involved in the recruitment process of leadership positions within the operating departments
Follow department policies, procedures and service standards
Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
Provide coaching; leadership development; and goal setting with hotel department heads
Be a key player in redevelopment and capital projects from an operations viewpoint
Ensure the implementation and delivery of all Fairmont Standards
Handle guest concerns and ensure effective follow up thereof
Provide active leadership role in the culture of Health and Safety and accident prevention
Act as hotel chair champion and culture leader in hotel committees such as RiiSE; Planet 21; and Service Excellence
Play a key role and lead change management for Rooms and Food & Beverage initiatives
Other duties as assigned