FM Helpdesk Advisor

We have a fantastic opportunity for a FM Helpdesk Advisor to join our team based in Stockport. The salary on offer is £23,000. This is a 12 month Fixed Term Contract working shifts between the hours of 7am and 8pm with some weekend work required.

About the role:

The Helpdesk Advisor will join the Facilities Management helpdesk which acts as a central function for our Customers and Operations teams.

You will be responsible for the end to end work flow processes for all facilities management (FM) issues reported by customers. Including the logging, allocation and updating of reactive service requests assigned to our FM Operations teams or contractor supply chain.

You will be part of the frontline helpdesk service for our customers and the first point of contact for receiving and processing all customer FM related issues raised across our estate. Ensuring they are dealt with effectively, and in a timely and professional manner.

The key responsibility for this position will be to provide excellent level of customer service when handling requests and enquiries from customers with a 'right first time' approach when logging reactive service requests, enquiries, updates and ensure job information is captured accurately and the correct priority is assigned to a service requests based on health & safety, business impact and customer expectation.

What you will bring to the role:

Organisation and time management
Excellent communication skills
Able to multi-task
Experience with following up calls and investigating.
Have a flexible approach to work in order to meet various deadlines
Being able to prioritise tasks accordingly.
Attention to detailWhat we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.
A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.
Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.
SMART Pension contribution into which the company will contribute up to 6%
A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.
We have a great Colleague Assistance Programme and offer support for all areas of life.An organisation with a passion…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Contact our Talent team at to find out more