Health Services Coordinator

We are looking for a Health Services Coordinator with experience in both medical practice and working with medical reports to join a growing department within our assessment and liaison processes.

The successful candidate will require a thorough understanding of handling sensitive communications, both verbal and written, gained through employment experience. You will work across the team with more technical and complex issues, assessing medical communications and enhancing the team’s wider understanding of medical practice and terminology. You will demonstrate excellent organisational skills, establish key internal relationships engaging with the claim teams, helping to develop and support organisational goals.

Responsibilities for this position:

 Work in support of the Healthcare Services Manager to enhance the service we provide. Have an understanding of that role to allow effective engagements with treatment facilities when necessary.

 Analyse and assess health reports and communications to ensure the next step process is appropriate, identifying errors, anomalies and taking action to resolve issues.

 Support the customer through our hospital liaison process to identify effective solutions.

 Assist across the wider Company with understanding medical practice and terminology.

 Influence improvements within internal procedures that help the business function and improve the customer experience.

 Support the wider team in order to meet deadlines and be able to concurrently process multiple complex issues.

 Guide and assist in the development of support and services offered through the company’s Medical Advisory Panel.

 Carry out root cause analysis for identified issues and work through to resolution.

 Be active with the production of reports for internal use and to support Senior Management.

 Become familiar with company products and services and be able to use data analysis techniques to support decisions.

 Remain current with industry developments and internal/external influences that could impact on performance and process.

 Gain an understanding of how the role and process interlink with other areas of the Company.

 Ensure that client records are maintained with updated information from ongoing communications.

 Managing own workflow in a timely manner.

What You Can Expect From Us:

 Regular Monday to Friday hours – no evenings, no shift work and no weekend work  Access to Pension Scheme
 Attendance Bonus
 Great Annual Leave Benefit including additional family days
Free Worldwide Multi Trip Travel Insurance Cover and discounted rate for family members
 Cash benefits linked to Personal Accident, Life Cover and Critical Illness
 Monthly Employee Rewards Scheme
 Commitment to Employee Learning and Development
 Access to Wellbeing Services and Discount Scheme
 Free tea, coffee and fresh fruit. Free parking
 Friendly working environment in Peterborough – convenient location close to the A1