Customer Service Representative

HRGO are looking for a Customer Service representative to join a growing business based in Harlow.

As part of the Customer Service Representative team you will be collaborating within your team and with clients to manage the rental and sales ordering procedures, from start to end, for a diverse array of mobility products.

This is a great opportunity to join a thriving business offering great career prospects.

Key Duties

Answering and directing phone calls from health and medical professionals, members of the public in relation to the purchase and rental of equipment. Dealing directly with the call or passing on to the relevant area
Undertaking Hire request from the customer for either new hires or existing contracts - End to End process
Liaise with depots to establish stock status on equipment
Upload hire contacts on the system and amend any discrepancies
Troubleshoot with customer any equipment that is not working, prior to sending out a technician
Undertaking the completion of Sales Orders, placing orders on Suppliers - End to End process
Producing reports for customers using either internal database or Microsoft Excel
Investigating and resolving customer hire/invoice queriesKnowledge, Skills and Experience

Knowledge and experience of administrative procedures
Ability to prioritise work and adhere to deadlines
Good communication skills
Proficient written skillsHours: The offices are open form 8am -6pm. The customer service team will take on rotational hours:

8am-4pm

9am - 5pm

10am - 6pm