게시된 위치: 기타 속 발티모어 | Posted: |
Resolves technical requests from self-service tickets in support of internal and/or outside customers.
Creates, deletes, and modifies customer accounts.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns.
Candidate must be a team player and must have the ability to adapt in a dynamic, fast-paced environment.
Must be able to multi-task and possess good communication and customer service skills.
Schedule Options:
Sunday – Thursday 2pm-10pm or 3pm-11pm
Tuesday - Saturday 2pm-10pm/3pm-11pm/4pm-12am
Requirements
TS/SCI with poly required
10 years of related experience and a Bachelor of Science
5 years of additional experience may be substituted for a degree
Customer Service Data Entry
Microsoft Office
Windows
Active Directory desired
ServiceNow ticketing desired
One or More of the Following Certifications Required:
A+
CCNA Security
CND
Network+
SSCP
CySA+
GICSP
GSEC
Security+
CASP+
CCNP Security
CISA
CISSP (or Associate)
GCED
GCIH
CCSP
Benefits
Health & Life Insurance
Dental Insurance
Disability Insurance
401K Retirement Plan with Matching
Tuition Assistance
Vacation and Sick Leave
Hiring Bonuses
Referral Recruitment Program