Senior Help Desk Analyst

Are you looking for a position where you can grow technically and professionally?
Do you like learning new technologies and helping people resolve computer problems?
We are a rapidly growing IT support and cloud hosting company in Midtown Manhattan that is looking for an experienced Senior Help Desk Analyst to add to our elite support team.
As part of the team, you will be exposed to a wide variety of cutting-edge technologies, in a fast-paced and fun environment.
Position Role
Provide technical support for end-user desktop
Active Directory Administration including account management, maintenance
Microsoft 365 advanced administration including E-mail, SharePoint, and Teams
Provide support for level 1 and 2 ticket escalations
Provide support for client projects such as Microsoft 365 migrations, VPN rollouts, etc.
Create resolution documentation for complex technical issues
Requirements
Minimum of 3 years of Active Directory, and Microsoft 365 administration
Strong problem-solving and technical troubleshooting skills
Superior communication and customer service skills
Thorough knowledge of Microsoft 365, MS Office Suite, and Windows 10/11
Mac experience is a plus
A+, Sec +, MS 365 Certified: Fundamentals or equivalent certification
Benefits
Competitive salary
Healthcare and dental benefits
401K Plan with company match
Technical training and certification support
Peer recognition program
Technical Certification Training and Certification Exam Re-Imbursement
Great team and work atmosphere