Dynamics 365 Systems Administrator

2

Our client is looking for a Dynamics 365 Systems Administrator for a 16 month contract  position, located in Aberdeen.

ROLE

Role Overview: The job holder is responsible and accountable for the overall administration, development, maintenance and support of the core ERP system. They participate in the activities required to ensure the reliability, stability, availability, performance of, security of and ongoing maintenance of the application components that will make up the ERP. They provide technical and functional support in the areas of ERP systems administration, problem resolution, support, process mapping, system testing and development, security access and training.

RESPONSIBILITIES:

The key attributes needed in this position include strong multi-tasking, detail-orientation, fast-learning and self-organising skills, as well as expertise with the software development life cycle and knowledge of quality assurance methodologies.

Learning and understanding the "as is" environment to be able to provide functional expertise and knowledge of the existing business practices
Providing end user training and assisting users with day-to-day issues, problems and questions
Collaborating with end users, project manager and management for system enhancements and upgrades
Working collaboratively with team members to troubleshoot and resolve Dynamics 365 issues
Proposing tangible solutions to avoid repeatable errors
Providing guidance for system changes and enhancements
Identifying continuous improvement opportunities for assigned systems and processes
Creating user accounts, deleting accounts, creating/changing permissions by account; user profiles, page layouts, security in Dynamics 365
Creating and/or enhancing end user documentation / SOP and resolving daily execution issues with end users
Troubleshooting functional aspect of D365 as per tickets submitted by end users
Updating and maintaining Company Standard Dynamics 365 Training material
Providing detailed documentation on issues that need to be escalated to our Microsoft Support Partner  Ensuring Change Request process is being followed as documented in Company IT policies
Updating and maintaining regression testing procedures within LCS
Assisting with answering questions related to end of year audit
Providing support during UAT and regression testing with quarterly updates to Dynamics 365
Quickly identifying technical issues versus functional issues as per tickets submitted by end users
Assisting in the creation and maintenance of Power BI reports
Completing special projects and providing project support as requested by senior leadership
REQUIREMENTS

Essential

Demonstrable administration experience with Microsoft Dynamics D365 or significant demonstrable administration experience with Microsoft Dynamics AX 2009/2012
Experience with test planning, documentation, execution, bug/issue triage/tracking
AIF, AX frameworks
SSRS documents
Knowledge of the Dynamics AX environment and framework
Familiarity with DevOps lifecycle
Knowledge of Power Platform capabilities and functions
Functional experience with Power BI
Proficiency in business applications strategy and implementation
Must be proficient in Microsoft Office suite
Desirable

Awareness and working knowledge of IT infrastructure
Experience in creating and maintaining user and technical documentation on processes, policies, application configuration and user help materials
Experience with D365 Finance and Operations
Team Foundation Server (TFS)/VSTS – manage development lifecycle process, deliver source control, work item tracking and the build process. Microsoft Visual Studio team system servers including build servers and test servers
Personal Qualities

Excellent communication (both written and oral), influencing and interpersonal skills
High degree of commercial acumen
Highly professional conduct
Must be willing to travel and able to spend time away from home
Able to problem solve and a desire to learn
Able to respond to complicated inquiries and effectively present information based on the audience
Able to work in a team environment or independently
Customer service focused
Excellent analytical skills
Attention to detail, deadlines, and reporting