Lobby Attendant-WeCare

Job Description
Greets visitors and participants in a friendly manner, determines reason for visit, and guides or directs them to the appropriate individual or location
May review systems and information customers provide to ensure they are connected to staff on-site for appointments and other activities to meet their needs
Collects information from customers and ensures that it gets to the right person/location/system
Guards and protects the confidentiality of personal health and other identifying information at all times
Coordinates with department leads to ensure customers are seen timely and that their needs are met
Tracks customer wait times and makes recommendations for improvement
Implements processes to continuously improve customer service
Enters and/or updates customer information in required system(s) at each visit
May make referral of customers to other providers, as needed, to meet individual needs
Provides and/or coordinates the provision of accommodations to serve customers, including language accommodations
Translates or interprets for customers as needed (or arranges for such services)
Monitors lobby and/or reception area to ensure that required posters in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
Participates as part of the center’s overall engagement team to communicate issues and resolve any barriers to providing quality customer service
The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance clients with medical and/or mental health condition(s) that may affect their employability.  Clinical assessment processes determine clients’ functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits.  The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency.  The Company is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).