Cleaning Supervisor

Company Profile

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Job Title: Cleaning Team Leader
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Cleaning Team Leader to join the team located in Filton, Bristol.
As Cleaning Team Leader, you will be responsible for a number of cleaners across the region, leading them to provide a high level of cleaning related services within our customers sites.
Role Summary:

Ensure delivery to and monitor performance against agreed customer service standards
To ensure that all work carried out is to the agreed specification and that safe working practices are observed at all times
Ensure an appropriate staffing and supervision at all time to meet both customer service and contractual requirements
Hold regular team meetings with all team members and shifts to update on site progress and discuss relevant issues. Receive and provide feedback
Hold regular reviews with direct reports, providing constructive feedback on performance
Manage, direct and monitor the activities of the on-site team
Work with Human Resources to ensure that performance issues are promptly and effectively dealt with,
Ensure that contracts provide a healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented across both CBRE services and sub-contractors activities.
Manage the recruitment and all wage / overtime costs to ensure they are within contract budget
Enforce the practice of agreed procedures in line with the Health and Safety, Quality and HR and Payroll Management System
To order cleaning consumables for the site with adequate control measures in place to prevent overstocking of items and to deliver all cleaning consumables to site where necessary.
To carry out CBRE inductions and training with all new staff prior to starting work and ensure the induction certificates are completed on the onsite Health and Safety logbook.
To conduct Cleaning and Health and Safety Audits of areas every month or in relation to the audit planner. Any failed audits (-80%) must be rectified within 7 working days.
To ensure the efficient use of staff for holiday or sickness cover. It is the responsibility of the Cleaning team leader to arrange cover for holidays/absence.

Experience Required:
Leadership Experience
Cleaning Industry experience
Exceptional Customer Service Skills
Good knowledge of SLA's/KPI's
PC literate - Microsoft Suite
Competence in oral / written skills
COSHH knowledge