Complaints Handler

Complaints Handler Temporary assignment for 1- 2 months
Salary : £31000
Location: Hybrid working. You would need to be available to go to the offices in Portsmouth for two weeks. Thereafter you can do 4 days remote and will only need to attend the offices one day per week.
Hours of work:37 hours per week Monday to Friday
 
Dynamite recruitment is looking to recruit an experienced Complaints Handler to join an award-winning organisation in Portsmouth on a temporary basis.   As a Complaints Handler you will be responsible for:
To manage the end-to-end process for all complaints
Manage complaints via the telephone, email or in person
Ensure Compliments and Complaints are being dealt with in a timely manner.
Ensure Complaints and Compliments are addressed by following our Integrated Management System processes and procedures, highlighting, and escalating when this does not happen to ensure its not repeated.
Work with third parties to investigate complaints and ensure that the correct action is undertaken to resolve the complaint in a timely manner for the Customer.
To analyse data and measures to monitor performance of Complaints and Compliments that identify areas for improvement.   The ideal Complaints Handler will have / be:
Will have previous experience as a complaint handler.
Have specialised in managing end to end complaints.
Will have experience in written complaint management.
Will have good customer service skills and experience.
Possess good interpersonal skills and ability to communicate at all levels in a professional manner.
Have an empathetic, patient and positive attitude.
A confident and professional telephone manner.
Have good intermediate computer skills in all MS Office applications.
Be available asap  
To be considered please submit your CV asap.
 
INDD