Cloud Support Engineer

Cloud Support Engineer

London, Manchester or Ruddington – hybrid working model, predominantly remote working

Excellent day rate

Fantastic opportunity to secure an initial 6 months day rate contract inside IR35 as a Cloud Support Engineer to be based from Manchester, London or Nottingham on a hybrid working model. The Cloud Support Engineer will have a focus on patch management for our Cloud based services and infrastructure. Support and troubleshooting of technical issues in alignment with ITIL practices. Deployment and configuration of cloud-based infrastructure and platforms as part of a delivery team. Producing domain specific processes, procedures, and support documentation. Some work outside of normal business hours, including nights and weekend work, will be required for the role.

What will you be doing?

•           Performing regular maintenance of DCC systems, including patch approval and deployment.

•           Troubleshooting issues with the patching process, including installation failures.

•           Managing upgrades to server operating systems.

•           Keeping up to date with security and feature releases to make recommendations and provide support to staff.

•           Producing clear and concise processes, procedures, and training material to support other members of the team.

•           Participate in support processes as part of the technical team.

•           Assist with projects and technical delivery to the cloud.

•           Liaising and managing customer expectations and setting realistic timeframes.

What are we looking for?

•                    Experience performing a similar Cloud Support Engineer role at a large, complex organisation.

•                    Extensive experience with a Devops approach to patch management as opposed to a Windows admin approach and detailed, technical troubleshooting (not going through a GUI based console)

•                    Experience completing Cloud based project work within a Devops practice.

•                    Essential technical experience with AWS, CLI, Linux command line, Terraform and Python, PowerShell or Bash to perform this role.

•                    Detailed experience with operating systems, Windows and Linux familiarity is essential.

•                    Excellent written and oral communication skills with the ability to articulate technical information and convey to non-technical people.

•                    Experience troubleshooting server software configuration issues.

•                    Experience of working aligned to ITIL practices and principles.

•                    Experience of working with CI/CD pipelines.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact Nick Hayman or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact (url removed).

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.

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