Part Time Customer Experience Coordinator

Customer Experience Coordinator Gosport Part Time / Permanent

Do you want to work for a company who...

cares for its employees & customers in equal measure?
is serious about sustainability & the environmental impact of its products & processes?
can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer at Smurfit Kappa.

Smurfit Kappa Gosport is an innovative sheet plant specialising in Flexo print and complex service offerings based in Hampshire. We are a leader in paper based packaging, supplying market sectors such as Cosmetics, Pharmaceutical and FMCG. We have a proven track record in all areas of their business and are currently developing a new range of products to supply into new and existing markets.

Reporting directly to the Customer Experience Team Leader, the successful candidate will be responsible for delivering excellent service to the team and will play a fundamental role in contributing to the future growth of our Company.

The successful candidate will have a strong work ethic and a commitment to succeed. They should have the ability to use their own initiative, whilst also being a strong team player.

Key Duties and Responsibilities

Managing 50% of existing and new business.
Completion of all work for first time orders.
Keeping customers informed of any changes to their orders, including change to delivery schedule.
Maintenance of Navision to include new tooling creation and inks.
Order processing.
Raising of artwork with supplier.
Ordering ink swatches with supplier.
Date changes and order amends specified by Customer.
Aged stock.
Relevant Customer, external/internal accounts queries.
Ensuring all relevant procedures under ISO(Apply online only) are adhered to.
Processing, monitoring and follow up of customer quality complaints.

Skills and knowledge 

Previous experience in an internal sales role.
Effective communication and influencing skills with motivational approach.
Ability to manage deadlines effectively.
Competent with IT interfaces & systems.
Good commercial and technical awareness.
An organised approach to work whilst being flexible to changing work tasks.
Excellent customer relationship building skills.
Good numeracy skills.
Able to work as part of a highly driven team to help deliver results.
Confident and articulate, able to offer high levels of personal drive and focus.
Good attention to detail and able to demonstrate initiative.
Self-motivated and proactive to drive solutions.
Approachable.
Able to work under pressure to achieve tight deadlines.

What's on offer...

25 days annual leave (plus 8 statutory) as standard (pro-rated)
Contributory pension scheme (plus ad hoc access to independent financial advice)
Training & development
Free on site parking
Employee Assistance - 24/7 free & confidential support to both you and your family
Access to on site mental health and wellbeing support
Cycle to work scheme

Who are we?

We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers. 

We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our ‘family’.

We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.   

We are:

A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues