Aftercare Co-Ordinator

I am seeking a successful Aftercare Co-Ordinator that is capable to maintain client relationships for their high-end customer base. The successful Aftercare Co-Ordinator will have the capability to investigate any warranty disputes and mediate a successful outcome for both the customer and the client, ensuring that the companies processes, and ethos are being followed.

Are you customer service driven to ensure that the customers journey is at the forefront of your day to day duties? If so, please do apply now.

Responsibilities:

Client telephone calls (incoming & outgoing) to agree on & confirm installations/warranty site visits.
Actioning internal orders for parts & consumables
Checking on & successfully dealing with incoming client correspondence
Booking of installations/warranty visits on the company's computer diaries
Compiling of site information for the company's site operatives containing all relevant paperwork & information required on site
Usage of company bespoke software
Complaint management

Skills/Experience:

Suitable for an experienced, people-focused service-based individual with a career in customer care within the glazing or construction industry
Able to deliver a high level of service to clients.
Strong communication skills and client management
Team player and able to enhance a team.
Practical problem solving
Good eye for detail
Efficient
Computer literate

Benefits:

A competitive salary
A contributory pension schemes.
Private health insurance scheme
28 days holiday per year including bank holidays (plus 2 additional days on Christmas Eve & New Year's Eve)
Additional Leave Purchase Scheme (available to purchase up to a further 5 days)
Free on-site parking
Company & Social Events
Cashback healthcare

Salary & Working Hours:

Monday – Thursday: 08:00 – 17:00 & Friday 08:00 – 16:00

£25,000.00-£30,000.00 per year (D.O.E)