Customer Service Representative

2020 Recruitment are working with one of our engineering clients who are looking to add a Customer Service Representative to their site in Crewe.

This position is initially a 6 month contract and offers 37.5 hours per week Monday to Friday with the requirement to work 1 Saturday every 4 weeks.

If you’re a motivated person with a passion for providing excellent customer service, and you’re looking for an opportunity to learn, achieve and develop your career goals, we’d like to hear from you.

Please note that this is an office based position and no hybrid working will be offered for at least 3 months once all training complete.

The Role

Your role will be to handle inbound interactions from customers with a vast range of queries ensuring first point resolution for every type of interaction and responding in a friendly, supportive and timely manner. In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching and support to enhance your development.

Duties & Responsibilities

As the Customer Service Representative your duties will include:

•Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.

•Maintain, develop and apply knowledge of relevant products/ process area to respond to queries and request from customers within a defined timescale.

•Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.

•Instigate & drive through process improvement initiatives to make us easiest to do business with.

•Timely and accurate administration work, including recording of full notes on all systems.

Requirements

To be considered for the Customer Service Representative position you must have the following skills and experience:

* Passion to deliver excellent customer service

* Experience in customer service role

* Office experience would be advantageous

* Maths & English GCSE (C+)

* Confident and professional telephone manner

* Friendly and able to communicate at all levels

* Excellent organisation skills

* Good working knowledge of basic computer programmes

Package

As the Customer Service Representative you will be offered the following package:

* Pay rate of £13ph

* Minimum of 6 months work

* Opportunity to develop career

* Pension & holiday pay contributions

Apply

To apply for this role please contact Robert at 2020 Recruitment by phone or email