Delivery Manager

2

Job Title: Delivery Manager - Transforming Service Management

Location: Exeter, United Kingdom

Contract Duration: 3 months

Type: Hybrid (On-site and Remote)

Rate: £500/day

AN ACTIVE SC CLEARANCE IS REQUIRED FOR THIS ROLE

About Us: We are seeking a dynamic and experienced Delivery Manager to lead the day-to-day delivery of the "Transforming Service Management" strategic action for our government client in Exeter. This critical role will be instrumental in driving forward a multi-year programme of work, collaborating closely with Senior Stakeholders and a dedicated team of service management professionals.

Responsibilities:

Lead the day-to-day delivery of the "Transforming Service Management" strategic action.
Establish and maintain governance frameworks and adaptive cadence for effective delivery.
Drive knowledge sharing opportunities to empower existing employees.
Focus on enhancing Service Management Practices (ITIL V4/IT4IT), Data Governance/Management, CSDM (Common Service Data Model), and more.
Adapt ITSM best practices to solve current business problems and drive value.
Improve processes across the Critical Service value chain.
Implement a Service Management Office.
Collaborate closely with and support the development of Change Management capability.
Act as a recognised expert and advocate for delivery approaches.
Continuously reflect and challenge the team, fostering innovation and new ways of working.
Negotiate with contracted suppliers to ensure optimal value.
Mediate between stakeholders and mend relationships as necessary.
Manage stakeholder expectations and moderate discussions about high-risk and complex issues.
Represent the community to large audiences effectively.Requirements:

Proven background in Project/Programme management (PRINCE2/Agile/MSP).
Excellent understanding of Service Management Practices (ITIL V4/IT4IT).
Familiarity with Data Governance/Management principles.
Experience with CSDM (Common Service Data Model), particularly within ServiceNow.
Ability to adapt ITSM best practices to drive value and solve business problems.
Strong negotiation skills with the ability to get good value out of contracts and suppliers.
Exceptional communication and interpersonal skills, with the ability to mediate and manage stakeholder relationships at all levels.
Demonstrated ability to speak on behalf of and represent the community to large audiences.
Proven track record of delivering complex projects within constrained timescales.
Ability to innovate, create or tailor new ways of working to meet evolving needs.How to Apply: If you are ready to take on this exciting challenge and drive transformative change within a government organisation, we invite you to apply for this exciting role