Cloud Solutions Engineer

Job Description
The ideal candidate will have broad architecture experience, across both application and Cloud infrastructure. The “Cloud Solutions Engineer” will execute the migration of applications and services to AWS AIR Cloud hosted services. The role requires solid experience in cloud computing environments, hands on technical skills, passion and appetite to master new technologies, and excellent communication skills. You will be part of the Cloud App Support team within the Technical Services Group (TSG) in Boston, MA, USA.
RESPONSIBILITIES
Diagnose and resolve issues for cloud platform products; engineer and implement new operations, productivity and investigation tools to increase efficiency for Technical Solutions Engineering
Act as a consultant and subject matter expert for Product Managers, Software Engineering teams, Sales Engineers to resolve technical deployment obstacles and improve the product's vision
Obtain and maintain an in-depth understanding of AIR’s product technology and underlying hardware and software architectures, to build in-product self-service solutions
Be an advocate for our customers in representing their issues to Product Management and Software Engineering and develop innovative ways to resolve issues
Work together with the product engineering teams to setup and maintain multiple implementation environments
Create, Implement, and Maintain automation to support continuous integration and continuous delivery processes to drive speed and efficiency
Develop reporting for the operational metrics necessary for capacity planning and SLA reporting
Provide 24x7 on rotational On-Call and extended/non-core hours support
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