Customer Service Administrator

Are you an experienced Administrator? Do you consider yourself to be personable and an asset to a busy team? Are you based in or around Burscough?

We have a temporary Customer Service Advisor role available within DS Smith's packaging division. This role is ideal for someone with good IT skills and is approachable, proactive and a multi tasker.

Role: Customer Service Administrator

Location: DS Smith Packaging, Red Cat Ln, Burscough, Ormskirk L40 0SY (100% office based)

Rate: £16.21ph

Contract length: 3-6 months

Shift Patterns: Mon-Fri, 35 hours per week, 08:45-16:30 with a 45 minute unpaid lunch

Start: ASAP

Responsibilities:

Processing customer orders within agreed time-frames
Coordinating artwork preparation with external suppliers
Gaining prompt approval to meet production time lines
Recovering origination spend through proactive customer invoicing
Analysing customer forecasts and forward planning stock replenishment orders
Proactively reducing made to order stock residing in the warehouse through daily review and customer liaison
Placing purchase orders for non-manufactured products within the DS Smith network
Acknowledging customer complaints and reporting dissatisfaction/failures
Discussing solutions with customers and following through those actions
Building strong relations with the Territory Manager by sharing internal and external information
Building strong relations with customers, gaining insight to their business, keeping them informed order status and answering queries
Working with the team and other internal colleagues to improve team and cross-departmental relationsEssential requirements:

Strong verbal and written communication skills
Good IT Literacy skills especially with MS Office
Previous experience using an in house system
Previous experience within a customer facing administrative environment (2+ years)
Ability to work on own initiative and multitask in order to meet demandsBenefits:

Advice and editing on your current CV
Exclusive online services including restaurant and retail discounts
Chance to receive £300* for referring a friend
Opportunity for progression into permanent roles
25 days holiday per year, plus bank holidays
Employee assistance programAll applicants are subject to vetting checks including but not limited to: Right to work check, medical check and reference check.

Randstad Business Support is acting as an Employment Business in relation to this vacancy