2nd/3rd Line IT Support Technician

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Join A Dynamic IT Team!

We are looking for 2nd/3rd Line IT Support Technicians to join a growing independent business based in Stourbridge.

Are you the type of person who thrives in a fast-paced, ever-changing environment? Do you love rolling up your sleeves, tackling new challenges, and playing a crucial part in a small business's growth journey? If you’re nodding along, keep reading—we might just have the perfect role for you!

Our client, an ambitious and rapidly expanding IT company, is on the hunt for a dynamic IT Support Technician. This isn’t just any IT job; this is your chance to be part of a close-knit team where flexibility, resilience, and a “can-do” attitude are valued above all. If you’re excited by the idea of wearing multiple hats and contributing to various aspects of the business, this role is made for you.

The role is based in Stourbridge, West Midlands, and will involve telephone and remote support as well as the occasional (approximately once a week) onsite work to clients that are mainly based within the Midlands and surrounding counties.

The starting salary is £25K - £45K dependent on level of skills and experience.

What You'll Be Doing as 2nd/3rd Line IT Support Technician:

Technical Troubleshooting: Diagnose and fix IT hardware and software issues via phone, email, and remote support.
Sales Quotations: Create technical sales quotes that meet customer needs completely.
Tier 1 Support: Assist with overflow of tickets and calls, ensuring nothing falls through the cracks.
Collaboration: Work with our 3rd line technicians to escalate calls when necessary.
Coordination: Liaise with suppliers and channel partners to resolve problems and queries.
Hands-On IT Work: Configure, install, monitor, and maintain computer systems and networks.
Documentation: Create and maintain support documentation to help colleagues and empower users.
On-Site Support: Visit customer sites to provide support and install new systems.
What We're Looking In A 2nd/3rd Line IT Support Technician:

Experience and Knowledge:

Microsoft Azure, Microsoft Intune/Endpoint Enrolment
Power Automate and PowerShell scripting
Windows Server technologies (Active Directory, DHCP, DNS)
Bare metal recovery and backup procedures
Microsoft Windows 10 and earlier versions
Antivirus concepts and remote management tools
Networking (wireless, VoIP, cabling, routing, VPN, managed networks)
Skills:

Excellent customer service skills
Confident communicator via email, phone, and in person
Eager to learn new products and technologies
Logical approach to troubleshooting
Clear and polite phone manner
Must-Haves:

Local to Stourbridge or within reasonable commute
Able to drive with full licence (company vehicle available for site visits)
Enthusiastic about working in a small, dynamic business environment
Why You'll Love It Here:
Working in a small, growing business means you’ll have the opportunity to shape their journey and grow alongside them. You’ll be part of a supportive team that values your contributions and encourages professional development. Plus, with the right attitude and drive, there are genuine prospects for progression.

Ready to join us and make a real impact? Apply now and let’s grow together!

To apply for this role as 2nd/3rd Line IT Support Technician, please click apply online and upload an updated copy of your CV.

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