Customer Service/Reservationist

Our client is a leading transit technology firm and they are seeking a Reservationist to join their growing team. This is the call center for Valley Metro in Phoenix.
The Reservationist will accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly.
Job Responsibilities:
Answer passenger calls collecting all necessary trip information for the permissible time period.
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
ADA Paratransit and RideChoice policies and procedures
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Communicate effectively with operations staff regarding scheduling or passenger issues.
Ability to handle multiple tasks accurately and effectively.
Excellent customer service.
Professional demeanor and appearance.
Reliable in attendance.
Use of paratransit software system to perform job-related tasks, including but not limited to
Accessing a customers eligibility information
Verifying and updating a customers address, phone number, email address and city of residence
Scheduling one-way trips, round trips, multi-legged trips and subscription trips
Determining whether/not a trip meets customers eligibility conditions
Determining whether a trip is within the ADA service area
Changing or cancelling a trip
Assigning a trip to an appropriate route or vehicle
Team player and helpful to staff, management, and peers.
Talent Requirements:
High School diploma or equivalent.
Able to work in a fast-paced environment.
Possess excellent decision-making skills.
Excellent attendance record.
Excellent verbal and written communication skills.
Telephone speaking and/or call center experience is preferred, not mandatory.
Computer experience.
Benefits:
Medical, dental & vision benefits Including great Teladoc benefits
Company provided life insurance & additional supplemental options
401K Plan
Employee Assistance Program
Paid time off - Including paid vacation & a floating vacation, sick days, and an annual employee Volunteer Day
This position has a starting hourly wage of $17.00.  It is full-time, permanent with full benefits.  Excellent potential to move into other areas such as team lead, dispatch, training, etc.