Front End Lead

Job Description
The Front End Lead, serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Dry Market AGM.
Assists in supervising the Front End team to ensure optimal performance and guest experience
Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
Answers enquires about online orders and provides information on products
Confirms and locks customers’ orders and communicates fulfillment timelines
Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed
Verifies employee discounts, returns, exchanges, and voids
Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift
Processes and monitors currency orders to ensure that cash is always available for transactions
Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments
Orders and monitors inventory of supplies needed for the Front End
Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock
Does regular checks of inventory with Retail Department Heads to update digital platforms as needed
Delegates to, motivates, trains, and mentors Front End Cashiers to promote their development
Documents, investigates, escalates, and resolves employee or guest incidents
Performs other duties as required or assigned including Fresh Pasta scheduling and ordering.