Accounts Receivable Representative

Job Description
Primary Duties and Responsibilities 
Manage customer information to ensure successful resolution of any customer deductions from payments upon request.  Manage collection activity to minimize the aging of open receivables, including disputed deduction claims.  
Contact customers to determine the nature/details of the customer’s claim and to obtain deduction back-up. 
Research the customer’s claim to determine validity and proper handling: 
Utilize internal pricing, promotion, order, shipping documentation. 
Utilize carrier information. 
Work with other Stratas departments (marketing, pricing, sales, customer service, plants, logistics, etc.) and external brokers to clarify discrepancies between Stratas documents and customer claims. 
For validated deductions, determine and execute the appropriate method to clear the deduction from the customer’s account. 
For invalid deductions, contact the customer to secure repayment. Follow up on payment status and escalate to management for collection assistance, as needed. 
Identify deduction trends and research root causes to minimize future deductions. Provide information to Sales and Customer Service to assist with controlling the customer’s deduction practices. 
Maintain deduction database information in Blacksmith system. 
Utilize the IBM mainframe system to obtain A/R and shipment information as part of the deduction research Process. Update the system as needed to properly reflect the details of open deductions. 
Prepare reports as needed to track the status of deduction balances, to categorize deductions and to communicate progress to Stratas management. 
Function effectively within the Deduction Resolution Team, including providing coverage for absent co-workers, cross training on co-worker’s assigned accounts, and team process improvement activities.  
Actively support continual process improvement of our business processes through analyzing department workflow and recommending enhancements to management.  Participate as assigned on special projects or project teams. 
Other projects as requested by management to support the Deduction Resolution function.