Program Manager - Automotive Retail

Job Description
The Program Manager position will lead all day-to-day operational requirements needed to manage key national programs.  The position is responsible for planning, coordinating and directing all program related activities to ensure that consistent customer satisfaction and progressive growth is being achieved for assigned accounts.  This role provides an excellent opportunity for a self-motivated, driven individual to contribute significantly to the success of an organization.
Principle Responsibilities
Provides a central point of communication for customer inquiries, issues and conflict resolution to ensure excellent customer support
Management and development of teams
Understands and represents the Voice of the Customer and communicates all customer needs and considerations with key internal stakeholders
Ensures current programs and development projects meet customer needs and requirements
Leads cross-functional teams to ensure that program deliverables are consistently met on time and meet expectations
Facilitates the communication of forecast projections and anticipated customer requirements to ensure the continuous availability of company products for delivery to customers
Reports monthly on key customer metrics and budget requirements
Intermittent travel to customers / vendors