G217SA0 - Entry Level Tier 1 Help Desk - Cleared

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
May coach and provide guidance to less-experienced professionals
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
Schedule:
Monday through Friday 10am to 6pm
* Training will be Monday through Friday 6am to 2pm
Requirements
TS/SCI with poly required
Bachelor's degree (or 5 years)
Customer Service
ServiceNow
One of the Following Certifications Required:
A+
Network+
CCNA Security
CySA+
GICSP
GSEC
Security+
CND
SSCP
CASP
CCNP Security
CISA
CISSP
GCED
GCIH
CCSP
Benefits
Health & Life Insurance
Dental Insurance
Disability Insurance
401K Retirement Plan with Matching
Tuition Assistance
Vacation and Sick Leave
Hiring Bonuses
Referral Recruitment Program