Graphic Design Team Leader

Skanska, one of the world’s leading project development and construction groups, is currently seeking a customer facing and focused Graphic Design Team Leader to join them on their prestigious MoD facilities Management contract at Northwood Headquarters.

Northwood HQ is a huge military base where Skanska deliver hard and soft FM services as well as techincal and project management expertise .

The Graphics Team Leader will assist the Customer Manager in delivering a first class service to the Authority. The role will see you motivate up to 5 staff, handle administrative duties, including reporting on KPI, and perform human resource tasks, such as recruiting and assessing staff performance.

You’ll:

* produce all levels of graphics work required for our customer and client to the relevant templates and brand guidelines (supplied) to all regulations and contractual obligations

* Manage the Graphics department by motivating staff, handle administrative duties, and perform human resource tasks, such as recruiting and assessing staff performance.

* Manage the responses received from Customer Service and Assurance Manager and Communications Manager from the ServExcel Customer Experience Survey and produce action plan.

* Manage compliments and complaints raised via the Northwood Helpdesk for the Graphics Team

* Support the development of business wide initiatives including contract renewal strategy, contract management plans and customer improvement plans.

* Develop maximum profitable growth of the business through understanding client needs and maximizing the services delivered and championing excellent customer care.

* Ensure compliance with all statutory, IMS, security and relevant company and client policies generating a true health and safety culture and ensuring the implementation and adoption of safe working systems and practices for the services delivered.

* Ensure that a Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and the client.

* Promote and maintain the Skanska Values.

* Undertake training and Cover when required for the Team Northwood Photographer

* Undertake any other reasonable tasks that may arise from time to time as required.

* Line Manage the On-Site Photographer

We are looking for:

* Customer Service experience, as well as an experienced Graphic Designer

* Excellent working knowledge of Adobe Creative Suite, Microsoft Office Suite

* Communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with the client and Skanska employees alike

* Excellent listening skills, to understand exactly what customers require

* Strong problem-solving skills

If this sounds like you - do not hesitate - apply Now