Customer Service Executive

Join a well-established, family-run SME as a Customer Service Executive , based in South Wonston and become an integral part of a dynamic team! You will have the autonomy to build lasting relationships with customers and deliver exceptional results. Supported by a positive company culture and a collaborative team, you'll find ample opportunities for professional growth and training.

Location: South Wonston, United Kingdom
Salary: £30,000 per annum (DOE)
Hours: 7.30am - 5.00pm (Monday to Friday)

As a Customer Service Executive, you will:

* Manage all customers assigned to the Internal Sales Team, providing support before and after the point of order.

* Process orders from the Business Development Team, ensuring customer satisfaction from order placement onwards.

* Keep customers informed with timely updates on order and delivery statuses.

* Answer incoming calls promptly and courteously.

* Respond to customer emails and enquiries within 2 hours.

* Create and manage customer cases efficiently.

Requirements

We are looking for someone who embodies our client's core values of doing the right thing, working as a team, and caring about others. This role is perfect for someone who is:

* Proactive

* Customer-centric

* Able to use their initiative in various situations

* Organised and able to work at a fast pace

* Proven experience of working in a customer service/order processing orientated role, within a B2B environment.

Benefits

* 33 days holiday (including bank holidays)

* Daily free lunch and refreshments

* Real, freshly ground coffee

* Access to Lifeworks perks and discount scheme

* Employee recognition and rewards

* Pleasant, rural location with onsite parking

* Additional holiday after 2 years of service

* Nest pension scheme

* A supportive and dynamic team environment