پوسٹڈ ان: کسٹمر سروس/کال سینٹر انرر شیفیلڈ | پوسٹ شدہ: |
Collections Agent
Monday-Friday (hybrid after training)
Up to £26,000 + bonus (£300 p/m)
Sheffield
Do you have experience working in a collections, credit control or debt recovery role?
If you do, please read on as we are proud to be representing a leading financial services business based in Sheffield area that is looking to grow its collections team.
We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people to clear their debts.
Collections Agent role:
* You will be making and receiving telephone calls from businesses and individuals to recover outstanding debts.
* Handling difficult conversations in a sensitive and professional manner with customers over the telephone.
* Entering accurate records of conversations and payment agreements into a customer database.
* Following processes and guidelines regarding debt collection.
* Working in an open plan, contact centre environment – achieving personal and team targets.
* Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around.
Collections Agent Requirements:
* Previous experience working in a call centre or credit control type role is important
* Clear and confident communications skills – both writing/data entry and over the telephone
* Being comfortable working to targets – earning more money based on your achievements
* Strong IT skills – we use different technologies and systems and need you to pick these up quickly
* Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
* Problem solving abilities – able to ask the right questions to get the information you need
Collection Agent benefits:
* Fully paid training
* Excellent opportunity for progression
* Hybrid working once fully up to speed
* Monthly bonuses
* Pension contribution
* Holiday entitlement
* Free parking
Interested in knowing more?
CLICK APPLY.
Successful applicants will be required to complete CCJ/DBS and other background checks prior to starting employment