Supervisor, Distribution Operations

Job Description
The Supervisor of the Distribution Operations specializes in leading a team who perform distribution operations duties involving cross-functional teams focused on delivery of the distribution program. Oversees the planning and controls the flow of materials, products, services and related systems information from point of origin to point of delivery. Areas of responsibility include but are not limited to supply chain services, inventory control, or critical parts availability, material handling, import-export licensing, third-party warehousing and shipping/receiving activities.  Organizes program activities, interdepartmental meetings and the high volume of transactions at the Atlanta warehouse and other hubs. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
Key Responsibilities:
Maintains and supports the customer relationships regarding daily operations of project team
Identify customer pain points, perform gap analysis and recommend value add operational improvements and cost savings projects
Prepares reports and presents on daily operations, projects and risks
Prepares reports on overall team performance and supports QBR reviews
Oversees the daily operations, projects and performance of the distribution team to meet KPIs and OKRs as agreed to with the client
Maintain the relationship with the customer, vendors, customer 3PL and carrier base
Serve as the first point of escalation for customer queries/problems
Support operational continuity and risk management plans
Drive and execute assigned individually owned projects
Maintain and audit regional standard operating procedures and suggest areas for improvement, implement tools and support the communication of changes
Drive strategy with the team and continuously look at opportunities to improve the processes
Recommend and implement tools to allow the team to be predictive rather than reactive
Monitor and conduct operational audits for quality and identify areas of concern for corrective actions
Manage team’s performance ensuring the team hits all required metrics and customer service goals
Monitor productivity model to understand and record current workload and team capacity
Implement the necessary training, knowledge, and processes for team to perform their role
Support annual performance reviews and address employee performance problems
Continuously develop your individual knowledge of logistics trends, compliance, and general business acumen to benefit the customer and your personal career development
Collaborate with other supervisors to stay compliant and improve service delivery