EV Field Service Manager

Join a fast-growing company in the electric vehicle industry as an EV Field Service Manager. Our client, is a leading provider of innovative electric vehicle solutions, and they are seeking a highly skilled and experienced individual to oversee and manage their field service operations. As an EV Field Service Manager, you will be responsible for coordinating and managing a team of technicians to provide exceptional service and support for electric vehicles.
Responsibilities
Manage a team of field service technicians, providing guidance, support, and training as needed.
Develop and implement service processes and procedures to ensure efficient and effective operations.
Monitor and analyze service performance metrics to identify areas for improvement and implement corrective actions.
Coordinate with other departments, such as sales and engineering, to gather feedback and insights for product improvements.
Handle escalated customer service issues and ensure timely resolution.
Maintain strong relationships with clients, ensuring their satisfaction and loyalty.
Requirements
Previous experience in a similar role, managing a team of field service technicians.
Deep knowledge and understanding of electric vehicles and associated technologies.
Strong technical background with the ability to diagnose and troubleshoot complex issues.
Excellent leadership and communication skills.
Proven track record of driving continuous improvement in service operations.
Ability to work collaboratively with cross-functional teams.
Highly organized with strong problem-solving skills.
Valid driver's license and clean driving record.
Benefits
Disability insurance
Health insurance
Vision insurance